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    Home Customer Care Returns & Refunds How can I track my return?

Returns & Refunds

How can I track my return?

If you’ve already sent your return back to us, you can track its progress using your tracking number. You’ll find this in the email you received when you dropped off your return, or in the email that contained your QR code or barcode.  

Returned with Hermes collections? You’ll find your tracking number in the email you received from Rebound confirming your collection details.  

Depending on which of our returns partners you sent your parcel with, click on the relevant link below and enter your tracking number.  

ASDA 

Collect+  

Hermes   

Royal Mail  

If your return is showing as delivered...

It can take up to 14 days for your return to reach us and be processed. If your return is showing as delivered back to handbag and you’ve not had an update, please allow an additional 48 hours for our warehouse to process your return.    As soon as your return has been processed, we‘ll send you an email – and if you’re using handbag app and have opted into receiving notifications, we’ll also send you a notification once your return has been completed. For more info on getting notifications, click here.       Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. handbag have no control over these sites and are not responsible for their content or availability.