handbag Cyber Security

STRONG PASSWORDS

SAVING PASSWORDS IN YOUR BROWSERS

TURN ON TWO-FACTOR AUTHENTICATION

KEEP YOUR DEVICES UPDATED

BACK UP YOUR DEVICES

AVOIDING PHISHING

FRAUD ADVICE AND KEEPING YOUR CARD DATA SAFE

Always use websites with the secure padlock symbol. Check your bank statements online often and report any anomalies to your bank. Report any suspicious activity to https://www.actionfraud.police.uk/ Report lost or stolen cards immediately to your bank. Do not auto-fill or remember card information or credentials on a shared device. Log out of your account after every session on a shared device.

Before you report a potential unauthorised transaction on your card, please consider the below:

Is the charge for a Premier Delivery subscription? Was the order placed by a friend, family or someone who has access to your payment details? Are there other cards associated with the account that may have been used? Have you recently cancelled an order? Some banks show this transaction as pending. To ensure we can locate the transaction, you will be asked to provide your 16-digit card number. However, this will only be asked for over the phone; never send it by email.

FURTHER ADVICE ON STAYING SAFE ONLINE

Always check you are shopping with trusted retailers and only use secure sites, look for the padlock in the address bar when you are surfing the web. This means that your connection is encrypted, so your personal information will reach the site without anyone else being able to read it. That's important if you're sending things like credit card details, but it doesn't tell you who is at the other end of the connection. If you want to go ahead with a purchase on a site you’re not sure is legitimate, use a credit card if you have one, as most major credit card providers insure online purchases. Also, don’t give away too much information. There’re some obvious details that an online store will need, such as your address and your card details, but be cautious if they ask for details that are not required for your purchase such as your mother’s maiden name or the name of your primary school. Don't worry, help is at hand if something goes wrong. Here are some useful links: For the UK: Information Commissioners Office National Cyber Security Centre Cyber Aware

REPORTING A SECURITY VULNERABILITY

We’re all about taking risks when it comes to our fashion, just not our security. If you’ve noticed something’s up with our tech, let us know. Drop an email to vulnerability@handbag.com with your contact details, including your company name (if you’re not an handbager), and details of the vulnerability and what we need to do to reproduce or validate it. We expect legit security researchers to avoid privacy violations; not destroy or corrupt our precious data; and not interrupt or degrade our awesome service. We only read reports that have been encrypted using our PGP public key too, so make sure you download the handbag.com PGP Key. COPY TO CLIPBOARD