For all ordersPlease note that pre-sales care services are unavailable to oversea customers.Some items cannot be delivered depending on the custom law of your country of residence.
PaymentWe accept
credit card as payment methods.
Shipping of ordersWe will ship the products in 3 to 7 working days
Hong Kong & Macau Shipping All packages are shipped from our Hong Kong office via SF express, unless otherwise stated.Delivery lead times are just an estimate and include the packing of your order upon confirmation.
Country/Region
Delivery Fee (HKD)
Delivery Timeframe (Business Days)
Hong Kong
Free shipping with minimum spend of HKD1000Flat shipping rate of
HKD40 per order
3-7
Macau
Free shipping with minimum spend of HKD1000Flat shipping rate of
HKD50 per order
4-8
To check on your delivery status, you can always email to
or message us on Facebook.
International ShippingAll international orders will be shipped via Speedpost.We provide international shipping to all countries, please contact us at
or message us on Facebook if you require more information on shipping fees.
Please expect some delays on top of the delivery timeframes below:Delivery lead times are just an estimate and include the packing of your order upon confirmation. All deliveries come with a tracking number and will be provided to you with an email confirmation.
Country/Region
Delivery Fee (HKD)
Delivery Timeframe (Business Days)
Mainland China
$60-120
*depend on the district and weight
10-14
*depend on the delivery
Customs duty and other taxes There are some cases in which customers are required to pay consumption taxes associated with importing goods.The amount of tax may differ based on various conditions.
We understand shopping online could be difficult as the image and colour may differ from expectation. There is also the possibility that the person you’re sending the gift to have a different preference.We would like our customers to be truly satisfied with our products as we want you to use them for a long time as life partners. We also value the craftsmanship and effort of our craftsmen as they handmade these products with their heart and soul.In the scenario you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.
By MailDon’t have the time to head down to our stores? You can do the return via mail and we will cover the charge.You may return your order by mail but first please email us.We will further inform you the procedure.
Do send us an email to
customer_hkmother-house.hk with your order number and proof of purchase.
Your return must be made within 14 days from the date upon receiving the product.
It’s important that your return is sent to us via a traceable mode as we'll not be responsible for any lost mail sent through non-traceable mailing options.We hope to receive the bags as soon as you too!
Store in Hong KongCome on down to our stores to make the refund if they are conveniently located near you.
Moko Store
11:30 - 20:00
You can also try on different bags and if you do see something you like, we can make the exchange on the spot. Approach any of our friendly staff in store for more assistance!
Please make sure all items are unused
For us to facilitate the exchange, please bring along a valid receipt or order number for your purchase
You may exchange to another itemExchange to higher value item – we require you to top up!
*Your return must be made within 14 days from the date upon receiving the product.*Scarf and jewellery products are personal products. There is no 14-days appreciation period. Once the products are sold, no return or exchange service is accepted. Before purchasing, please consider carefully before making the order.
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